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Frequently Asked Questions

Welcome to our FAQ page! Explore the answers to your most frequently asked questions 

For Customers

For Vendors

I need to reschedule my event?

Change of Date / Rescheduling (in writing) 

  • One date change is permitted free of charge if requested 180 or more days before the scheduled event and is subject to availability. 
  • Changes made 90–179 days prior to the event will incur a rescheduling fee of 10% of the total event cost. 
  • Date changes within 89 days are treated as a cancellation. 

I need to cancel my event?

Client-Initiated Cancellation (must be in writing). Refer below:
  • More than 180 days = Full refund of any payments made should Event Mgr. secure a booking of similar value in replacement for that date. Without a replacement booking, full refund of any payments made, minus deposit. 
  • 90–179 days = 50% refund of additional payments (excluding deposit) 
  • Less than 89 days = No refund; 100% of total contracted amount is payable 

 
What payment options do you offer?
Currently we offer the following payment options:
  • Upfront direct deposit or credit card payment
  • Paypal
  • Klarna
 

Do you charge a commission to your vendors/partners for any bookings?

No commission is payable to Event Mgr by our partners/vendors at any stage. 

Is there a contractual obligation between a vendor and event mgr?

There is no contractual obligation between our partners/vendors and event mgr. If (for any reason), you decide that you no longer want your venue/products listed on our platform, simply email us and we will remove your business details.

Do you have terms and conditions?

Absolutely! These can be found at https://eventmgr.com.au/policies/terms-of-service  

Do vendors need to set up an account to list their venue?

All set up is handled by event mgr. We may just reach out if we are unable to find the required details from your website or brochures.
How do enquiries work? Will they be sent directly to vendors emails, or will they appear on your platform?
Enquiries will be sent to event mgr and answered by our team based on what information we have on file. We may reach out to you if we need further information.
Is there a way for vendors to update or review the content listed, such as images, packages, or room details, as they change?
Event mgr have an annual review process in place for each of our partners/vendors. As part of this process, we will touch base with you yearly to check the information and images we have on file are still correct and up to date. If there are any changes to menus or renovations etc, please feel free to pop me an email and we can update this on the platform at any time.
Are analytics or reporting available to track engagement or referrals from your site?
We can definitely provide reporting from our platform if required. Happy to do this on a monthly, quarterly, half yearly or yearly basis as you require.
What information does event mgr require from vendors to be able to list?
We take all required inforamtion from what is currently publicly available ie websites, brochures. Information that we required includes:
  1. Photos/Images of function areas
  2. Menus
  3. Pricing

Couldn’t Find Your Answer?
Chat to us below,and we will get back to you asap 

We aim to get back to any queries within 24 hours
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